Returns & Refunds
Our goal is to resolve order issues clearly and fairly. Please contact VELOCHI before mailing anything back so we can confirm eligibility and provide the correct instructions.
REQUESTING A RETURN
Contact us through the VELOCHI contact page with your order number, the items involved, and why you would like to return them. We will review your request and explain the next steps, including any return shipping responsibilities, before you send your items.
Please do not send merchandise back without return authorization. Unsolicited packages may not be identifiable or processed correctly.
ELIGIBILITY & CONDITION
For change-of-mind requests, products should be unused, unopened, and in their original packaging and condition. Golf balls that have been played, opened sleeves, and golf tees that have been used are generally not eligible for a change-of-mind return. We will assess eligibility when you contact us.
No universal return window or standard return postage fee has been published at this time. Please contact us promptly after delivery to confirm the terms applicable to your request before arranging a return.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, appears defective, or contains the wrong item, get in touch as soon as possible. Include your order number and clear photographs of the product and packaging. Our team will review the issue and explain the available resolution, which may include a replacement, return or refund as appropriate.
Your rights under applicable consumer protection law are not limited by the general condition requirements described above.
REFUNDS & SHIPPING CHARGES
For an authorized return, follow the instructions provided by our support team. Once merchandise is received and reviewed, we will communicate whether a refund has been approved. Approved refunds are sent back to the original payment method; posting time depends on the payment provider.
Return postage, original delivery charges and any other applicable charges will be clarified during the return review, subject to applicable law. Do not assume postage is prepaid unless VELOCHI confirms this in writing.
QUESTIONS ABOUT YOUR ORDER?
We are happy to review an issue before you send any product back. Include the order number in your message so we can help efficiently.
This page describes VELOCHI's current return-request process. It does not announce a fixed return window or waive any rights you have under applicable law. Eligibility and postage details are confirmed when your request is reviewed.
